Other than the one desk clerk, I have to say the people working there went out of their way to smile, say hello, and ask if everything was ok.įirst time staying at this location.

We ate in the restaurant the second night and all I had was tea (a little upset tummy), but my husband really enjoyed his soup. Buffet dinner - nothing to write home about and the price - $17.99 was not worth the fare. Only thing open for breakfast was the buffet where you could get an under cooked omelet or bacon so done it would break your teeth. Due to having to move our room, we would have loved to be on the hotel side overlooking the lake. We went up in the elevator a few times with people checking in and they stopped at their rooms a lot sooner than we did. his comment was that that room was the only one available - NOT. When we found out the location of the room, I made a comment to the young gentleman (>) about how far the room was (we're both senior citizens and have gray hair). We were handed the keys and the young gentleman (?) actually had a smirk on his face. This room was all the way at the other end of the building, only 1 room from the end of the building, whereas the other room was a lot closer to the elevators. We didn't care, so they gave us a room on the same floor. They finally sorted it out among themselves and asked us if we wanted to be on another floor.

The front desk personnel looked confused at first.

We went down to the front desk and asked for a room change. We opened the window in the hopes that while we were at the casino, the smell would dissipate. When we first arr'd, our first room had a terrible chemical smell.

Rocky gap casino resort reviews